J.D. Power - Tagged Posts - Auto Dealer Today

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

Finbarr O’Neill, who is set to retire from J.D. Power this month, was weighing his options for retirement when the vehicle service contract administrator invited him to join its board of directors.

LMC, J.D. Power: Mixed Results Expected for February

Average incentive spending in February is poised to fall for the first time since 2013 due to lower spending by Domestic manufacturers on trucks and SUVs. The two firms also project a 400,000-unit decrease in the SAAR and a 3% decline in retail sales.

Buick, Porsche Win J.D. Power’s New Vehicle Ownership Awards

For its new Total Ownership Experience Awards, J.D. Power looked at results from its five iconic automotive studies to determine which automakers do the best job overall of satisfying customers through the different stages of vehicle ownership.

J.D. Power: Used Vehicle Price Index Falls 1.4% in November

Underperforming van and car segments led to a decline in J.D. Power's used vehicle price index in November, a reversal from the index's previous three months of consecutive growth.

J.D. Power: Differing Approaches to Digital Financing Creates Wide Satisfaction Gap

While the digital application channel generated significantly higher levels of overall satisfaction in J.D. Power’s 2017 U.S. Consumer Financing Satisfaction Study, many consumers are waiting longer for a credit decision than those utilizing dealer representatives.

J.D. Power: Wholesale Values Decline in May

J.D. Power Valuation Services’ seasonally adjusted used-vehicle price index managed to increase for the first time in a year. While positive, May’s index figure was 7.6% below May 2016.

J.D. Power: Consumers Fear Tech Failures With Autonomous Cars

Compared with 2016, 11% more Gen Z consumers and 9% more Pre-Boomers say they “definitely would not” trust automated technology, according to the firm’s 2017 U.S. Tech Choice Study.

J.D. Power: Quality Not Exclusive to Highlines

J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.

Trust in Salespeople Top Painpoint for Consumers, DealerSocket Reports

Cutting transaction times was the No. 1 focus for franchised dealers in 2016, but it wasn't the top painpoint for car buyers, according to DealerSocket's 2016 Dealership Action Report.

NADA Study: Mobility Services, Autonomous Vehicles Biggest Risk to Dealership System

The single biggest risk to the dealership system within the next decade will be the convergence of mobility services with autonomous vehicles. That’s the conclusion of a new research project commissioned by the National Automobile Dealers Association.